Terms Of Service

Upon receipt of your package, please be sure to inspect the order for accuracy. Shipping errors must be communicated to ISG within 5 days of shipment receipt.
 

We believe that our products are of the highest quality which is why we back all of our products with a 30 day guarantee. ISG reserves the right to refuse any excessive and/or bad faith returns. A re-stocking fee up to 25% may apply to your return.

1. All returns will be credited at ISG's discretion.
2. All returned packages with failure delivery: i.e. multiple delivery attempts, refused shipments, or insufficient address information: ISG is not responsible for the shipping and return shipping charges. You will not be reimbursed for the shipping charges on the order.
3. All returns are subject to company approval. Products must be returned in unused condition to receive full credit. Merchandise must be returned in its original packaging, unused condition, including all original tags. **NO EXCEPTION**
   
4. We will need proof of purchase date for all items returned. Any items that you cannot provide a proof of purchase date for will not be accepted.
5. For Return/ Exchange please contact us to obtain a RMA number.
6. Please indicate the reason for the return i.e. broken, wrong size, wrong color etc., along with the action you would like to be taken.
7. Refunds are only applicable if items were purchased from ISG. An item can only be exchanged for a product of equal value. Please specify what item, size, or color you would like for your exchange. In the case that the exchange item is not available a refund will be issued.
8. A traceable and insured method of return shipment is recommended as ISG is not responsible for packages that are lost.